MyTechNova LLC ("MyTechNova", "we", "us", or "our") is committed to protecting your personal information. This policy explains what we collect, how we use it, who we share it with, and your rights as a customer.
1. Information We Collect
When you purchase or use a MyTechNova protection plan, we collect the following categories of information:
| Category | Examples |
|---|---|
| Identity | Full name, email address, phone number |
| Billing & Payment | Billing address, payment card details (processed by Authorize.net — we do not store card data) |
| Device Information | Device make/model, serial number, purchase date |
| Account Activity | Plan type, purchase history, claim submissions |
| Shipping (claims only) | Delivery address for approved replacement devices |
| Communications | Support emails, chat messages, call recordings (where applicable) |
| Technical | IP address, browser type, cookies, usage data from our website |
We do not collect biometric data, sensitive personal information such as Social Security numbers, or data from users under the age of 16.
2. How We Use Your Information
We use collected information to:
- Activate and manage your protection plan
- Process and fulfill claims, including shipping replacement devices
- Process payments securely via Authorize.net
- Communicate with you about your plan, claims, and account
- Provide customer support
- Prevent fraud and verify device serial numbers
- Comply with legal obligations
- Improve our products and services
We do not sell your personal information to third parties for marketing purposes.
4. Payment Processing
All payment transactions are processed by Authorize.net, a PCI-DSS compliant payment processor. MyTechNova does not store, transmit, or have access to full payment card numbers. Authorize.net's privacy practices are governed by their own privacy policy.
5. Data Retention
We retain your personal data for as long as your protection plan is active and for a reasonable period thereafter to handle claims, disputes, or legal obligations. You may request deletion of your account and associated data at any time, subject to applicable legal requirements.
6. Security
We implement industry-standard security practices to protect your information, including encrypted data transmission (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.
7. California Residents — Your CCPA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Request disclosure of the categories and specific pieces of personal information we have collected about you.
Request deletion of personal information we have collected, subject to certain exceptions.
We do not sell personal information. No opt-out is required, but you may contact us to confirm.
We will not discriminate against you for exercising any CCPA rights.
To exercise any of these rights, contact us at support@mytechnova.com. We will respond to verifiable requests within 45 days as required by law.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify you by email or by displaying a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
Questions about this policy or your data? Reach out:
MyTechNova LLC · Registered in Texas, United States