MyTechNova sells digital protection plans — there is nothing to ship at the time of purchase. Shipping only applies in the event of an approved replacement claim, where we send a replacement device directly to you at no cost.
When Shipping Applies
Physical shipping is only triggered under one circumstance: when a claim has been reviewed, approved, and a replacement device has been authorized by our claims team.
Your protection plan itself is delivered digitally — you will receive confirmation via email immediately after purchase.
Replacement Shipping at a Glance
Shipping Cost
All shipping costs for approved replacement devices are covered by MyTechNova. You will never be charged for delivery when a claim results in a replacement.
Carriers
We ship via major US carriers. The specific carrier used for your replacement will depend on availability, location, and device type. Tracking information will be provided once your replacement has been dispatched.
Delivery Area
We currently ship replacement devices within the United States only. International shipping is not available at this time.
Claim to Replacement — How It Works
Submit a claim through your MyTechNova account or by contacting support.
Our claims team reviews your submission. You will be notified of the outcome by email.
If approved, a replacement device is sourced and prepared for shipment.
You receive tracking details once the device has shipped.
We do not publish a fixed shipping SLA for replacement devices. Our team works to fulfill approved claims as quickly as possible. For status updates on an approved claim, contact us at support@mytechnova.com.
Shipping question or claim update?
Contact our support team and we'll respond within one business day.
support@mytechnova.com