We want you to feel confident purchasing a MyTechNova protection plan. If you change your mind after purchase, we offer a straightforward refund process — no complicated hoops to jump through.
Eligibility Window
Refund requests must be submitted within 90 days of the original purchase date. Requests received after 90 days will not be eligible for a refund.
Refund Amount
Refunds are calculated on a prorated basis — you are reimbursed for the unused portion of your plan, minus any days elapsed from the purchase date.
Example: If you purchased a 12-month plan and request a refund after 30 days, you will receive a refund for the remaining 11 months of coverage.
Conditions That Void Refund Eligibility
The following conditions will render a plan ineligible for a refund:
If a claim has been filed and approved under your protection plan, the plan is no longer eligible for a refund.
If the device serial number on file is found to be invalid, unverifiable, or does not match the covered device, refund eligibility is voided.
Refund Method
All approved refunds are returned to the original payment method used at the time of purchase. We do not offer store credit or alternative payout methods. Please allow 5–10 business days for the refund to appear on your statement.
How to Request a Refund
To initiate a refund, contact our support team with your order number and the email address used at checkout. Our team will verify eligibility and process your request within 3 business days.
Questions about your refund?
Our support team is here to help. Reach out and we'll get back to you within one business day.
support@mytechnova.com